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  • Warranty & RMA

    DNAKE provides 2 years warranty starting from the date of shipment of the DNAKE products.

    2 years product warranty

    Enhanced RMA support

    First-class quality and support

    Warranty Service (1)

    DNAKE offers a two-year warranty starting from the date of shipment of the DNAKE products. The warranty policy only applies to all devices and accessories that are manufactured by DNAKE (each, a “Product”) and directly purchased from DNAKE. If you have purchased the DNAKE product from any of DNAKE partners, please contact them directly to apply for the warranty.

    1. Warranty Terms

    DNAKE warrants that the products are free from defects in both materials and workmanship for 2(Two) years, from the date when the products are delivered. Subject to the conditions and limitations set forth below, DNAKE agrees, at its option, to repair or replace any part of the products that prove defective because of improper workmanship or materials.

    2. Product Replacement

    In case a major quality problem is found within 15 days from the date of original retail purchase, DNAKE may at its option replace this product or provide you with an equivalent product. DNAKE will be responsible for the exchange fees and the freight for sending new ones between distributors.

    When the parcel arrives, users or distributors should open it and inspect it immediately. If the damage is found in the package and product, the users or distributors should refuse to sign in or specify the damage on the waybill. Otherwise, DNAKE has no liability for refunding and replacing the produce. After receiving the damaged product, users or distributors should duly contact DNAKE or its local distributors for carrier’s compensation, providing documents in a form of digital pictures or video recording. DNAKE or its local distributors will resend the product as soon as we confirm with the carrier, and ask the carrier to recall the defective product.

    3. Duration of Warranty

    a. DNAKE provides a two-year limited warranty from the date of shipment of the DNAKE products. During the warranty period, DNAKE will repair the damaged product for free.

    b. Consumable parts such as package, user manual, network cable, handset cable, etc. are not covered by warranty. Users can purchase these parts from DNAKE.

    c. We do not replace or refund any sold product except for the quality problem.

    4. Disclaimers

    This warranty does not cover damages due to:

    a. Misuse, including but not limited to: (a) use of the product for the purpose other than that it is designed for, or failure to follow DNAKE user manual, and (b) product installation or operation in conditions other than specified by the standards and safety regulations enforced in the country of operation.

    b. Product repaired by the unauthorized service provider or personnel or disassembled by users themselves.

    c. Accident, fire, water, lighting, improper ventilation and other causes that do not come under DNAKE control.

    d. Defects of the system in which the product is operated.

    e. The warranty period has expired. This warranty does not infringe upon the customer’s legal rights given to him/her by the laws currently enforced in his/her country as well as the consumer’s rights toward the dealer arising from the sale contract.

    REQUEST FOR WARRANTY SERVICE

    Please download the RMA form and fill in the form and send to support@dnake.com.

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